Legal Terms
Comprehensive legal framework governing all services rendered by OrbitScaleGlobal. Last updated: July 2026.
Privacy Policy
1. Data Controller
The data controller responsible for the processing of personal data through this website and all associated OrbitScaleGlobal cloud SaaS services is:
OrbitScaleGlobal
Jagtvej 68, 2200 København N, Denmark
[email protected]
+45 82 09 46 71
2. Data We Collect
In the course of providing our fully managed cloud software products and related services, OrbitScaleGlobal may collect and process the following categories of personal data:
- Account Information: Full name, email address, organization name, role designation, and password hashes required for authentication.
- Billing Data: Invoicing address, payment method metadata (processed via PCI-DSS compliant third-party processors), and transaction history.
- Technical Logs: IP addresses, browser user-agent strings, access timestamps, session identifiers, and error logs generated during platform usage.
- Cookie Data: Identifier tokens, preference settings, and analytics cookies as detailed in our Cookies Policy below.
- Communication Records: Contents of emails, support tickets, and form submissions directed to OrbitScaleGlobal.
3. Legal Basis for Processing
OrbitScaleGlobal processes personal data under the following legal bases as defined by the EU General Data Protection Regulation (GDPR):
- Article 6(1)(b) — Contractual Necessity: Processing required to fulfill the terms of a service agreement or to take pre-contractual steps at your request.
- Article 6(1)(f) — Legitimate Interest: Processing necessary for our legitimate business interests, including fraud prevention, service improvement, and security monitoring, provided these interests are not overridden by your fundamental rights.
- Article 6(1)(a) — Consent: Where you have given explicit consent for specific processing activities, such as marketing communications or non-essential cookie usage.
- Article 6(1)(c) — Legal Obligation: Processing required to comply with applicable laws, regulations, or binding orders from competent authorities.
4. Purpose of Processing
Personal data collected by OrbitScaleGlobal is processed for the following specific purposes:
- Delivery, operation, and maintenance of cloud SaaS products and multi-tenant platform services.
- Account creation, authentication, authorization, and ongoing account management.
- Processing of payments, generation of invoices, and financial record-keeping.
- Provision of technical support, incident response, and customer service communications.
- Security monitoring, fraud detection, abuse prevention, and platform integrity assurance.
- Service improvement through aggregated analytics, performance optimization, and feature development.
- Compliance with legal, regulatory, and contractual obligations applicable to OrbitScaleGlobal.
5. Data Sharing & Third Parties
OrbitScaleGlobal may share personal data with the following categories of third-party recipients, each operating under binding data processing agreements:
- Cloud Infrastructure Providers: Hosting and compute providers necessary for service delivery (e.g., AWS, GCP, Azure).
- Payment Processors: PCI-DSS compliant payment handling services for transaction processing.
- Analytics Providers: Privacy-compliant analytics services for aggregated usage insights.
- Legal & Regulatory Bodies: Where required by law, court order, or regulatory obligation.
OrbitScaleGlobal does not sell, rent, or trade personal data to third parties for their own marketing purposes.
6. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), OrbitScaleGlobal ensures appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, or other legally recognized transfer mechanisms under Chapter V of the GDPR.
7. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods include:
- Account Data: Duration of the active account plus 12 months following deletion or termination.
- Billing Records: 7 years in accordance with Danish bookkeeping regulations.
- Technical Logs: 90 days from date of collection, unless required for ongoing security investigations.
- Communication Records: 36 months from date of last correspondence.
8. Your Rights Under GDPR
Under the General Data Protection Regulation (EU) 2016/679, you have the following rights regarding your personal data processed by OrbitScaleGlobal:
- Right of Access (Art. 15): Obtain confirmation of processing and a copy of your personal data.
- Right to Rectification (Art. 16): Correct inaccurate or incomplete personal data.
- Right to Erasure (Art. 17): Request deletion of your personal data where no overriding legal obligation requires retention.
- Right to Data Portability (Art. 20): Receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object (Art. 21): Object to processing based on legitimate interests, including direct marketing.
- Right to Restrict Processing (Art. 18): Request restriction of processing in specific circumstances.
- Right to Withdraw Consent (Art. 7): Withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, contact our data protection team at [email protected]. We will respond to all verified requests within 30 days.
9. Data Security
OrbitScaleGlobal implements robust technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include AES-256 encryption at rest, TLS 1.3 encryption in transit, role-based access controls, regular security audits, and continuous vulnerability monitoring across all platform infrastructure.
10. Data Breach Notification
In the event of a personal data breach likely to result in a risk to your rights and freedoms, OrbitScaleGlobal will notify the Danish Data Protection Agency (Datatilsynet) within 72 hours and will inform affected data subjects without undue delay where the breach is likely to result in a high risk to their rights and freedoms, in accordance with Articles 33 and 34 of the GDPR.
11. Changes to This Policy
OrbitScaleGlobal reserves the right to update this Privacy Policy at any time. Material changes will be communicated via email to registered account holders and prominently displayed on this website. Continued use of our services following notification of changes constitutes acceptance of the updated policy.
12. Contact & Supervisory Authority
For any questions regarding this Privacy Policy or our data processing practices, contact:
OrbitScaleGlobal — Data Protection
Jagtvej 68, 2200 København N, Denmark
[email protected]
You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):
Datatilsynet
Carl Jacobsens Vej 35
2500 Valby, Denmark
www.datatilsynet.dk
Refund Policy
1. General Refund Terms
OrbitScaleGlobal is committed to delivering fully managed cloud software products that meet the agreed-upon specifications. Refund eligibility is determined based on the stage of service delivery and adherence to the contractual milestones.
2. Pre-Service Cancellation
If a service engagement is cancelled before any work has commenced, a full refund of any advance payment will be issued within 14 business days. Cancellation must be communicated in writing to [email protected].
3. Active Project Refunds
For services currently in progress, refunds are evaluated on a proportional basis relative to completed project milestones:
- If less than 25% of the project scope has been completed, a refund of 75% of the remaining balance will be issued.
- If 25%–50% of the project scope has been completed, a refund of 50% of the remaining balance will be issued.
- If more than 50% of the project scope has been completed, no refund of the remaining balance will be issued, though all completed deliverables will be transferred to the client.
4. Post-Delivery Refunds
If a delivered service materially fails to meet the specifications outlined in the original service agreement, OrbitScaleGlobal will, at its discretion, either remediate the deficiency at no additional cost or issue a partial refund proportional to the scope of the deficiency. Claims must be submitted within 30 calendar days of delivery.
5. Non-Refundable Items
- Third-party licensing fees or infrastructure costs already incurred on behalf of the client.
- Domain registration or renewal fees processed through OrbitScaleGlobal.
- Services that have been fully delivered and accepted in writing by the client.
- Custom development work where intellectual property has been transferred to the client.
6. Refund Processing
All approved refunds will be processed to the original payment method within 14 business days. OrbitScaleGlobal will provide written confirmation of the refund amount and expected processing timeline. Clients are responsible for any currency conversion fees imposed by their financial institution.
7. Dispute Resolution
Any disputes regarding refunds that cannot be resolved through direct communication with OrbitScaleGlobal support may be escalated to mediation under Danish law. The parties agree to attempt good-faith resolution before initiating formal proceedings.
Terms of Service
1. Acceptance of Terms
By accessing or using any services provided by OrbitScaleGlobal, including but not limited to our cloud SaaS platform, managed software products, and related infrastructure services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not access or use our services.
2. Service Description
OrbitScaleGlobal provides fully managed cloud software products designed for seamless multi-tenant scaling and high user retention. Our services include but are not limited to multi-tenant platform architecture, auto-scaling compute engines, API gateway management, continuous deployment pipelines, compliance and security auditing, observability and monitoring, data migration and backup, and user retention analytics.
3. Account Registration & Security
Clients are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. OrbitScaleGlobal reserves the right to suspend or terminate accounts that show signs of unauthorized access or security compromise. You must notify OrbitScaleGlobal immediately of any suspected security breach.
4. Payment Terms
All service fees are as specified in the applicable service agreement or pricing schedule. Payments are due according to the invoicing terms outlined in each individual contract. Late payments may incur interest at a rate of 1.5% per month. OrbitScaleGlobal reserves the right to suspend services for accounts with overdue balances exceeding 30 days.
5. Intellectual Property
All intellectual property rights in pre-existing materials, frameworks, methodologies, and proprietary tools remain the exclusive property of OrbitScaleGlobal. Custom development work performed under a service agreement is subject to the IP transfer terms specified in the individual contract. Clients retain ownership of their data at all times.
6. Service Level Agreement (SLA)
OrbitScaleGlobal commits to maintaining a platform availability of 99.95% per calendar month, excluding scheduled maintenance windows communicated at least 48 hours in advance. In the event of an SLA breach, eligible clients will receive service credits as defined in their individual service agreement.
7. Data Protection & Privacy
OrbitScaleGlobal processes personal data in strict compliance with the EU General Data Protection Regulation (GDPR) and applicable Danish data protection legislation. Our complete data processing practices are detailed in the Privacy Policy above. Clients acting as data controllers may enter into a Data Processing Agreement (DPA) upon request.
8. Limitation of Liability
To the maximum extent permitted by applicable law, OrbitScaleGlobal's total aggregate liability for any claims arising out of or related to these Terms or the services provided shall not exceed the total fees paid by the client to OrbitScaleGlobal during the twelve (12) months immediately preceding the event giving rise to the claim. OrbitScaleGlobal shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
9. Indemnification
Clients agree to indemnify, defend, and hold harmless OrbitScaleGlobal, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or related to the client's use of the services, violation of these Terms, or infringement of any third-party rights.
10. Termination
Either party may terminate a service agreement with 30 days' written notice. OrbitScaleGlobal may terminate or suspend access to services immediately, without prior notice, for conduct that OrbitScaleGlobal reasonably believes violates these Terms or is harmful to other users, third parties, or the business interests of OrbitScaleGlobal.
11. Governing Law & Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Copenhagen, Denmark.
12. Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
13. Force Majeure
OrbitScaleGlobal shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemics, power failures, internet disruptions, or other force majeure events.
14. Entire Agreement
These Terms of Service, together with any applicable service agreements, privacy policies, and data processing agreements, constitute the entire agreement between you and OrbitScaleGlobal regarding the use of our services and supersede all prior and contemporaneous agreements, representations, and understandings.
15. Contact Information
For questions regarding these Terms of Service, contact:
OrbitScaleGlobal
Jagtvej 68, 2200 København N, Denmark
[email protected]
+45 82 09 46 71